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Customer Care

At Floyd Instruments our Customer support team is dedicated to providing 100% commitment for all customer enquiries. If you have an enquiry regarding this website or you just want more information about our products and services then either contact us direct on the company details provided or please fill out our contact us form, then press submit, and a friendly customer support team member will reply to your enquiry.

Servicing & Support

 

Pressure gauges and switches are among the most often used instruments in a plant. But because of their great numbers, attention to maintenance and reliability can be compromised. As a consequence, it is not uncommon in older plants especially to see many gauges and switches out of service. This is unfortunate because, if a plant is operated with a failed pressure switch, the safety of the plant may be compromised Choose Floyd Instruments for instrument calibration, service, and repair.
Over the past 80 years, Floyd Instruments have provided services to a wide variety of customers in various industries. Floyd Instruments commitment to service and support covers everything from in-house maintenance & repairs to preventative maintenance programs which are tailored to our customers requirements.
At Floyd Instruments we provide a high-quality after-sales service & repair of all our Industrial Instrumentation products we offer comprising:

  • Servicing
  • Repairs
  • Calibration
  • Preventative maintenance programs

 

Preventative Maintenance & Calibration

 

We believe preventative maintenance and calibration are a “must” for all users of Industrial Instrumentation products, because it ensures that the equipment is operating as it should and will continue to do so until the next service call.

 

Preventative maintenance is a well-proven way of extending the lifetime of the equipment and reducing costs associated with unscheduled downtime of equipment. In a relatively short period of time, preventative maintenance translates into considerable savings and value-for-money for our customers.

 

Preventative maintenance agreements (PMA) generally include a certified calibration service. Depending on the type of equipment, its use and importance to the client these PMA visits can take place on monthly, quarterly, six-monthly or annual bases, tailored to our customer’s requirements.

 

Floyd Instruments provide NATA traceable certificates of calibration of which our calibration is done using tools that are in turn calibrated by independent “third-party” calibration specialists. Where applicable these specialists are NATA-certified giving our customer’s confidence in the accuracy of the results produced by the Industrial Instrumentation products that we offer.

 

Supplier Independent Calibration

 

Floyd Instruments technicians can help you calibrate instruments from other suppliers, not just those from Floyd Instruments. This means that you can get all your equipment checked at the same time. For those of you who have already signed a Preventive Maintenance Agreement with us, this means that we can calibrate all your instruments during a routine maintenance visit. This in turn means that you can reduce the number of maintenance visits and hold costs down.

 

Purpose of calibration

 

Why calibrate your measurement & testing equipment?

  • To meet ISO900
  • To obtain traceability
  • To meet official regulations
  • To optimize quality
  • To save energy
  • To achieve optimum machine performance
  • To minimize reprocessing costs
  • To reduce unexpected repairs
  • To reduce waste of raw materials


Correct and reliable measurements are prerequisites for all high-quality industrial production. Among other things, measuring and testing equipment is used for quantitatively determining properties, as well as for controlling, regulating and automating processes used in manufacturing. Measurements are therefore an important element of industrial quality assurance.

 

How often should I have my measuring equipment calibrated?

 

The frequency of calibration depends on the balance between risk and costs. The shorter the time between calibrations, the lower the risk of questionable measurements. Floyd Instruments recommends having measuring instruments calibrated every three (3), six (6), or twelve (12) months, of which is dependent on the application of the measuring instrument.