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Customer Care

At Floyd Instruments our Customer support team is dedicated to providing 100% commitment for all customer enquiries. If you have an enquiry regarding this website or you just want more information about our products and services then either contact us direct on the company details provided or please fill out our contact us form, then press submit, and a friendly customer support team member will reply to your enquiry.

Our Quality

 

Floyd Instruments & Safety

 

At Floyd Instruments we design & supply all of our products with safety for equipment and the general population as of major importance.

 

More demanding legislation & public scrutiny is increasing for operators to demonstrate the safety of their operations. Floyd Instruments offers a large variety of quality products that meet and exceed all relevant international standards.

 

Quality Management

 

Quality & safety are high priorities within the business structure of Floyd Instruments.
Our project processes are clearly defined, always adhered to and constantly revisited to ensure that our high quality standards are met time and again.

 

Our philosophy at Floyd Instruments has remained unchanged for decades, that being Quality, Service, Delivery. A big part of ensuring that we deliver the highest standards possible is our long standing accreditation to AS/NZS ISO9001:2000.

 

Quality Policy

 

To ensure that we meet our responsibilities and obligations to our customers, our people, our partners, our suppliers and to our shareholders we are committed to the following quality objectives:

  • Deliver on-time & on-quality products, systems and services that meet or exceed our customer’s expectations.
  • Our products are manufactured under a strict ISO 9001 quality assurance program. This covers every part of our organization, from product development to final delivery and service.
  • Identify and understand our customer’s expectations, measure customer perceptions, and implement improvements to increase customer satisfaction.
  • Enable and engage our people at all levels in a relentless drive to improve operational performance along the value chain from suppliers to customers.
  • Increase the motivation and skills of our people to add value to our customers and our businesses, through continual training and development.
  • Leverage our partners & suppliers strengths to improve our products and our businesses from product design through production, installation and operation.